Return & Refund Policy
SMCSMART LLC
At SMCSMART LLC, we strive to provide the best online shopping experience for our customers. Your satisfaction is important to us. If for any reason you are not completely satisfied with your purchase, we offer a clear and straightforward return policy for your peace of mind.
Returns & Exchanges
30-Day Satisfaction Guarantee
We offer a 30-day return window from the date of delivery. If you are not fully satisfied with your purchase, you may request a return or exchange within this timeframe.
Items Eligible for Return
Most items are eligible for return or exchange provided that they:
- Are in new and unused condition
- Include all original tags
- Are returned in original packaging
Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return:
- Masks
- Clothing
- Shoes
- Other wearable items
Additional exclusions may apply.
Refund or Exchange Options
Upon approval of your return, you may choose:
- A refund to your original payment method
- An exchange for another item
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (for example, receiving a defective or incorrect item).
Refund Processing
Once we receive and inspect your returned item, we will process your refund or exchange.
- Refunds will be issued to the original payment method
- Please allow up to 7 business days for funds to reflect in your account after processing
Restocking Fee
Please note that a 25% restocking fee will be applied to returned items.
This fee covers operational and logistical costs, which may vary depending on:
- Destination country
- Product size
- Shipping handling expenses
Restocking fees are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, you must contact our customer support team within 7 days of delivery to initiate a return or exchange request.
Please retain the original packaging to help protect the item during the return process.
Questions?
If you have any questions or need assistance with your return, please contact us through our Contact Page. Our team is here to help ensure your shopping experience is smooth and satisfactory.
